Yesterday – natural resources defined power. Today – knowledge is power.
Yesterday – Hierarchy was the model. Today- synergy is the mandate.
Yesterday – leaders commanded and controlled. Today – leaders empower and coach.
Yesterday – shareholders came first. Today – customers come first.
Yesterday – employees took orders. Today – teams make decisions.
Yesterday – seniority signified status. Today – creativity drives status.
Yesterday – production determined availability. Today – quality determines demand.
Yesterday – value was extra. Today – value is everything.
Yesterday – everyone was a competitor. Today – everyone is a customer.
Yesterday – profits were earned through expediency. Today – profits were earned with integrity.

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Denis Waitley